FAQ

Our Frequent Asked Questions answered:
  1. What is your process and shipping time? 
    Please find here detailed Shipping Policy.

  2. Can you ship to my country?
    We ship worldwide wherever a delivery service can reach. If you have any issues or doubts, please send us a message.

  3. What is the return policy?
    The store accepts returns and exchanges within 30 days of delivery, UNLESS your purchased item is made-to-order customised based on your size or personalisation requests. In that case, the item cannot be returned or exchanged. Please see our detailed  Refund Policy.

  4. What is the glass jewellery made of?
    The glass jewelry in our store is made of Effetre Murano Glass, the world-renowned soft glass from the island of Murano. Since the Middle Ages, Murano glass has been recognized as the center of glass art, with its refined creations and a rare, wide variety of colored glass.

  5. How is the durability of the glass jewellery? Can I use them for daily wear?
    All glass jewellery pieces here are tempered in a professional kiln for maximum durability, it is suitable for daily wear. 

  6. How can I measure my ring size?
    We can customise any size you need. You can measure your ring size by following the suggestions shown in the product page photo: either by measuring the length of a string held TIGHTLY (not loose) around your finger, or by measuring the circumference of the INNER (not OUTER) circle of a ring that fits you well. If your ring size is not available, please send us a message.
  7. Can I customise and personalise my orders?
    Every item in our store is unique and customised for each buyer. If you're feeling extra creative, you can even design your piece with us! Just send us a message to let us know how you would like to adjust or personalize the design. You can also choose your own color combination from the Murano glass color palette as shown in the product page image. Have fun! :)
  8. Will my finished order look exactly like the photo?
    The items sold in our store are handmade, and each piece is unique. Your finished order might be slightly different while aligning with the overall design and quality shown in the listing photo. We hope you'll appreciate the beauty of handmade crafts.

  9. Gift wrapping and packaging All jewellery will be carefully packed to protect the pieces during transportation, and our packaging is plastic free artsy packed suitable for gifting occasions.

  10. How can I contact the seller with questions?
    You can message us in the pop-up message chatbox on the right corner of the page or send us an email to: hiddenglassstudio@gmail.com. We will respond to you as soon as possible, normally within two hours, during 9 AM-9 PM CET time.